Returns & Cancellations – How it works at FUXL
🛡️ Statutory right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
✅ Free returns
We cover the return shipping costs! You will receive a free return label from us via email.
❌ No right of withdrawal for:
- Custom-made or personalized goods
- Opened hygiene product
- Digital content after execution
📋 Sample cancellation form
To: MCS Hotel and Building Cleaning
Trade name: FUXLShop
Email: info@fuxlshop.com
I hereby revoke the contract I concluded for the purchase of the following goods:
Ordered on: ____________ / Received on: ____________
Name: ____________________________
Address: ____________________________
Date: __________________
(Signature required only for written notifications)
✅ Conditions for return
- Unworn, unwashed, with tag & original packaging
- Within 14 days of receipt
- Returns with free return label
📬 Return process
- Email us at: info@fuxlshop.com
- Receive a free return label and instructions via email.
- Return the package free of charge
- Refund after review (approx. 10 working days)
❓ Frequently Asked Questions (FAQ)
Is the return free?
Yes, we cover the return shipping costs. You will receive a free return shipping label from us.
How long does the refund take?
After we receive and inspect your return, you will receive a refund to your original payment method within approximately 10 working days.
Can I exchange it?
Contact us by email, and we will find a solution for an exchange together.