Refund policy
🛡️ Statutory Right of Cancellation
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period begins on the day on which you or a third party designated by you (other than the carrier) received the last item of the order.
✅ Free Returns
We cover the return shipping costs! You will receive a free return label from us by email.
📋 Sample Cancellation Form
To: MCS Hotel und Gebäudereinigung e.K
Trade name: FUXLShop
Email: info@fuxlshop.com
I hereby cancel the contract concluded by me for the purchase of the following goods:
Ordered on: ____________ / Received on: ____________
Name: ____________________________
Address: ____________________________
Date: __________________
(Signature only required for paper submissions)
✅ Return Conditions
- Unworn, unwashed, with tag & original packaging
- Within 14 days of receipt
- Return using the free return label provided
📬 Return Process
- Email us at: info@fuxlshop.com
- Receive free return label & instructions by email
- Send the package back free of charge
- Refund after inspection (approx. 10 business days)
❓ Frequently Asked Questions (FAQ)
Is the return free of charge?
Yes, we cover the return shipping costs. You will receive a free return label from us.
How long does the refund take?
After receipt and inspection of your return, the refund will be processed within 1–3 business days to the original payment method used.
Can I exchange an item?
Please contact us by email and we will find a solution for an exchange together.